Professional Assessment of Knowledge Management System Effectiveness at the University of Maiduguri, Borno State, North East Nigeria

Knowledge management systems support institutional learning, innovation, and operational continuity, and their effective deployment at universities in conflict-affected regions such as Borno State requires contextualised professional evaluation. This study professionally assesses the effectiveness of knowledge management systems at the University of Maiduguri, North East Nigeria. A mixed-methods evaluation was applied to 110 academic staff and 20 knowledge management system administrators, using a questionnaire measuring KMS platform availability, content currency, ease of use, knowledge contribution behaviour, retrieval effectiveness, and perceived contribution to research and administrative outcomes. Fifteen key informant interviews explored KMS governance and sustainability challenges. Descriptive statistics and thematic analysis were applied. Available KMS literature from Nigerian university contexts in conflict-affected zones identifies institutional memory loss following staff displacement, infrastructure damage, and inconsistent internet connectivity as compounding challenges to effective KMS operations. The Knowledge Management Success Framework by Jennex and Olfman and Nonaka's SECI Model provide the professional evaluation reference. Findings indicate moderate system quality but low knowledge contribution rates, attributed to inadequate incentive structures for knowledge sharing and low staff confidence in content security during instability periods. The study recommends knowledge capture protocols for field staff rotating between campuses, off-site content backup, and KMS contribution incentive schemes aligned with academic performance review criteria at UNIMAID. Keywords: knowledge management system, University of Maiduguri, Borno State, North East Nigeria, KMS effectiveness.