Determinants of Knowledge Management System Adoption in Nigerian Insurance Companies: An Empirical Study

This study investigates the determinants of knowledge management system (KMS) adoption among Nigerian insurance companies, using an empirical analytical approach. Knowledge management systems enable organisations to capture, organise, share, and leverage collective organisational knowledge, yet adoption rates in Nigeria's insurance sector remain inconsistent despite the growing competitive pressure for innovation and service differentiation. The research employs a quantitative survey design, targeting IT managers, compliance directors, and senior administrative officers in thirty-five insurance companies registered with the National Insurance Commission (NAICOM). A structural questionnaire instrument adapted from the Technology Acceptance Model (TAM) and the Diffusion of Innovation Theory is administered to 245 respondents. Data are analysed using Partial Least Squares (PLS) regression. Determinants examined include perceived usefulness, ease of use, top management support, organisational readiness, and regulatory compatibility. The study fills a recognised gap in the Nigerian insurance sector literature, which has focused disproportionately on financial performance rather than administrative knowledge systems. Findings are expected to reveal that top management support and perceived usefulness are the strongest adoption predictors. Recommendations target NAICOM's market development directorate and insurance company boards. Keywords: knowledge management systems, adoption determinants, insurance companies, Nigeria, technology acceptance